We are committed to protecting and respecting your privacy and we take this very seriously.
- Information that we collect about you
- How we will use the information
- Protecting your information
- Access to your information and correction
- Links to other websites
- GDPR Statement
- How to contact us
Information that we collect about you
We collect information about you when you register with us either through this website or if you contact us directly, or place an order with us for goods and services, or make a flight booking or other travel reservation. We also collect information when you voluntarily complete surveys and provide feedback to us. Website usage information is collected using cookies.
When contacting us through this website, or directly, or by making a booking with our company you have the option to give your consent to receive details of our products that we think may from time to time be of interest to you. Your information will be held securely in our internal systems to allow us to improve the services and products we offer, your customer experience, and to enable us to comply with our contractual obligations.
How we will use the information
We collect information about you in order to process your bookings and other orders effectively, to manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We may use your information collected from the website to personalise your repeat visits to our website. Gem Travel will not share your information for marketing purposes with any external companies. In order to effectively process your orders or travel bookings, we may send your details to third-party suppliers such as airlines, hotels and car hire companies.
We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing information in this way, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please let us know at the email address shown below.
Protecting your information
By submitting your personal data you agree to the storing and processing of the data. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy notice.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. This is known as a Subject Access Request. If you would like a copy of some or all of the personal information that we hold on you, please email or write to us at the address shown below.
We may make a small statutory charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you believe to be inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile anonymous, statistical reports on website activity via Google Analytics. Cookies are not used to collect personal data.
We also use a ‘session cookie’ to keep track of the information you provide while using our site. This cookie expires when you close your browser. You can set your browser not to accept cookies, however in a few cases some of our website features may not function correctly as a result.
Links to other websites
Under GDPR, the only information you are required to give us is your name and your email address for communication. We do not require other information except in the course of providing our services. With your consent, we may periodically contact you by email. You can change your consent at any time and we will remove your email address from our contacts list.
We keep our privacy notices under regular review and we will place any updates on this web page. This privacy notice was last updated on 08 May 2018.
How to contact us
Please contact us at the address below if you have any questions about our privacy notice or information that we may hold about you:
Address: Gem Travel, 2 Shires Parade, The Ridings, Crawley, West Sussex, RH10 7XR